You will need to check the pop-up blockers are turned off. Web browsers that have blocked any pop-up windows will need to have this setting unblocked. To troubleshoot this issue, make sure all pop-up blockers are turned off. The Ad-blocking software, such as uBlock Origin, doesn’t just block ads but also prevents most tracking beacons used by analytics tools, such as Adobe Analytics, and others. If you are having trouble using the pre-meeting test, check if any ad blockers have affected your analytics package, and other tracking scripts, from accessing your site.

Work with Adobe Connect library files and folders.

Work with content in the Content library.

View reports and usage information about uploaded content.

Record and play back Adobe Connect meetings.

Audio and video conferencing in Adobe Connect.

Participate in Adobe Connect training sessions and meetings.

Adobe Connect reports to monitor training features.

About Virtual Classrooms in Adobe Connect.

Create and manage training curriculum in Adobe Connect.

Create training courses in Adobe Connect.

About Adobe Connect courses and curriculum for training.

Manage and monitor Adobe Connect server logs.

Maintain disk space and clean cache on an Adobe Connect server.

Build custom reports from Adobe Connect database.

Back up user data, database, and settings of Adobe Connect server.

Set permissions for library files and folders.

Administer and manage Adobe Connect accounts.

Generate usage reports in Adobe Connect Central.

Create and import users and groups in Adobe Connect.Configure audio providers for Universal Voice.Enabling single sign-on in Adobe Connect.Adobe Connect administration and maintenance.Manage meeting attendees in Adobe Connect.Breakout rooms in Adobe Connect meetings.Create virtual meeting rooms and arrange layouts.Accessibility features in Adobe Connect.Notes, chat, Q&A, and polls in Adobe Connect meeting.View meeting reports and analytics data.

Update and manage Adobe Connect meetings.Share content during an Adobe Connect meeting.

Adobe Connect pre-meeting diagnostic test.

Start, attend, and manage Adobe Connect meetings and sessions.

Adobe Connect technical specifications and system requirements.

Adobe Connect Capabilities in HTML Client.

Adobe flash testing page